Frequently Asked Questions

General Questions

1. What is e-Rekodi?

e-Rekodi is a business management system designed to help businesses manage inventory, sales, purchases, expenses, customers, suppliers, and reports from one simple platform.

2. Who can use e-Rekodi?

e-Rekodi is built for small businesses, retailers, wholesalers, service providers, and growing companies that want to manage their operations digitally.

3. Is e-Rekodi designed for businesses in Tanzania?

Yes. e-Rekodi is designed for Tanzanian businesses, helping entrepreneurs replace manual records with a modern digital management system.

4. Do I need technical skills to use e-Rekodi?

No. e-Rekodi is designed to be simple and easy to use. We provide guidance and training to help businesses get started.

5. Can I use e-Rekodi on my phone?

Yes. e-Rekodi is responsive and works on computers, tablets, and smartphones with an internet connection.

6. Can multiple employees use e-Rekodi?

Yes. Business owners can provide access to authorized employees and manage permissions according to their roles.

Features & Support

7. What features does e-Rekodi provide?

e-Rekodi helps businesses manage inventory, products, sales, purchases, expenses, customers, suppliers, and business reports.

8. Does e-Rekodi manage inventory?

Yes. You can track stock levels, monitor product movement, receive stock alerts, and understand your inventory status.

9. Can I record business expenses?

Yes. e-Rekodi allows you to record expenses and generate reports to understand your business performance.

10. Is my business data secure?

We use security measures to protect your business information. Users should also keep their passwords secure and only provide access to trusted people.

11. Does e-Rekodi provide training and support?

Yes. We provide support and training to help users understand how to use the system effectively.

12. How do I start using e-Rekodi?

Create an account, add your business details, set up products and categories, and start managing your business digitally.

Account & Subscription

13. How do I create an e-Rekodi account?

You can create an account by registering on our website, providing your business details, and following the setup process.

14. Is there a free plan available?

e-Rekodi may offer different plans depending on your business needs. Check our pricing page for available options.

15. Can I upgrade my plan later?

Yes. You can upgrade your plan as your business grows and you need additional features.

16. What happens to my data if I stop using e-Rekodi?

You can request access to your business information according to our data policies. Please review our Privacy Policy and Data Protection Policy for more details.