Seller Responsibilities on our platform.

Seller Responsibilities on emaketi.com

Sellers on emaketi.com are responsible for maintaining honest, accurate, and lawful listings. Responsibilities differ slightly depending on whether you are a vendor (business) or an individual seller.

For Vendors (Businesses)

Vendors are businesses or professional sellers who use emaketi.com to promote products or services on a larger scale. They are responsible for:

1. Accurate and Complete Listings: Providing truthful, clear, and detailed product or service information, including titles, descriptions, images, prices, and stock availability.

2. Compliance with Law: Ensuring all items or services listed are legal, authorized, and comply with Tanzanian laws and regulations.

3. Quality Assurance: Guaranteeing that products or services meet the quality, authenticity, and safety standards described in the listing. Any defects or limitations must be disclosed.

4. Professional Communication: Responding promptly to buyer inquiries, providing clear explanations on terms, delivery, and returns, and maintaining a professional tone.

5. Transaction Fulfillment: Managing payments, deliveries, returns, and warranties efficiently. Vendors must honor agreed terms, including pricing, timelines, and service commitments.

6. Account and Brand Security: Protecting login credentials, maintaining the integrity of the vendor profile, and avoiding fraudulent or manipulative practices.

7. Dispute Resolution: Addressing buyer complaints and resolving conflicts quickly and fairly, following platform policies.

For Individual Sellers

Individual sellers are people selling items occasionally or in smaller quantities. Their responsibilities include:

1. Honest Listings: Providing accurate information about the item, including condition, quantity, price, and relevant details. Images should reflect the actual item.

2. Ownership and Legality: Ensuring that they own the item and are legally allowed to sell it. Illegal, counterfeit, or prohibited items must not be listed.

3. Transparent Communication: Responding to buyer inquiries promptly and clearly, including details about pick-up, delivery, or payment arrangements.

4. Transaction Responsibility: Managing payments, item delivery, or collection, and honoring agreed-upon terms.

5. Safety and Caution: Taking reasonable precautions during in-person transactions or payments, choosing safe locations for exchanges.

6. Account Integrity: Protecting their account credentials and avoiding fraudulent or misleading activities.

Consequences of Non-Compliance

Failure to meet these responsibilities—by either vendors or individual sellers—may result in:

• Listing removal

• Temporary or permanent account suspension

• Loss of platform privileges

• Legal action if laws are violated